Global Management and Leadership Consulting
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Our expertise helps you to create strategic culture change through customized, successful solutions to your complex business issues, in all economic sectors, through:
Summit Advisors' President recently returned from Buenos Aires, Argentina; Lima, Peru; Johannesburg, South Africa; and Kingston, Jamaica where he was consulting with companies on strategic planning. He also conducted various three-day management workshops for companies on Executive Leadership and Improving Managerial Skills. He will be returning to Argentina and San Paulo, Brazil in a few months.
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Our Client Guarantee
Some people perform better than others and we have a system that
recognizes that, but at the same time, emphasizes: "Whatever it takes to satisfy
the customer is why we are in business." Our Total Quality Service Program (TQS)
is structured to make every employee aware that it has been put in place for the
right reason... to make the company more responsive.
We are a services oriented company for other businesses that need to
build, improve upon, and develop a great infrastructure. We believe that by not
representing proprietary products or services, we avoid conflicts of interest.
Summit's approach makes us advocates for independent, unbiased advice
and service to our customers. We understand the management consulting services
industry and we understand the things our clients need to meet their stated
goals and objectives. We feel we have to implement a new system under which the
client is our Number 1 concern and responsibility. Under a new compensation
plan, employees are paid a commission plus a bonus geared largely to client
satisfaction as measured through the clients’ continuation with Summit.
By design, this plan encourages formation of staff teams to serve the
varied needs of clients. Team members may be drawn from any of the company's
offices stretched across the US from San Diego, CA to Atlanta, GA., and on to
Buenos Aires, Argentina.
We look at each market as a profit center that has to stand on its own
financially, yet we all have to stand ready to be apart of a team for any
The company's emphasis on TQS has given rise to what we call the "Double
EE Standard of Excellence". This standard is defined as exceeding the
expectations of clients by maintaining high levels of ethics and excellence.
Summit enforces internal adherence .to the standard by issuing customers a "guarantee of quality". The guarantee lets the client reduce their agreed upon fee to Summit if they determine "that the value added to the assignment by Summit is not commensurate with expectations. In other words, Summit provides the service; the client measures the quality of that service.
If after attending one of our programs, if a participant is not satisfied, we offer a 100%, no questions asked, money-back guarantee. Of the many thousands of participants who have attended our programs, no one has ever asked for a refund!