Getting Results Without Authority

Course Outline

• Distinguish between authority and influence

• Personal Effectiveness

• Adapting to the Style of others

• Determine audience communication requirements

• Assess and improve listening capabilities

• Understand how assumptions influence beliefs/actions

• Understand your own conflict resolution preferences

• Understand the basics of win-win negotiations

• Gain the ability to gain the support of others

Who should attend:

• Managers

• SupervisorsTeam Leaders

• Project Managers

• Office Personnel

• And those who need to get work accomplished through others-even when they do not have direct authority.
  

Objectives

• Establish credibility so you can begin to influence

• Create a collaborative work environment for faster, better results

• Let work styles and communication differences work for—not against you

• Sell your ideas and implement change successfully

• Achieve trust and give-and-take relationships up, down and across the organization

• Project self-confidence without being aggressive

• Know your assets, blind spots and hidden biases

• Apply a “win-win” model to conflict and negotiate positively

• Manage commitment and “ownership” to get results